Competition authorities today launched an investigation into two car hire comparison websites for slapping customers with illegal hidden charges and unexpected fees.
The Competition and Markets Authority (CMA) said the fees under review related to fuel, late-night pick-ups and drop-offs.
The probe comes after the CMA worked with a number of car rental sites to ensure customers receive “clear and accurate prices”.
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Alongside today’s specific investigation into the two un-named parties, the CMA said it has sent 40 letters to car hire companies, asking them to maintain standards and make improvements to comply with the law.
CMA project director James MacBeth said: “While we have seen improvements in the way car hire comparison sites quote prices, we are still concerned that some companies may not have faced up to their legal obligations.”
For many people hiring a car is an essential component to days out, holidays and trips. No one should be misled or face unexpected charges, whether they choose to book directly with the car hire company or through a comparison site.