Ryanair has bowed to the demands of Britain's aviation regulator and provided details of how it will help customers hit by tens of thousands of cancellations and schedule changes.
In a statement the firm said:
Ryanair today (29 Sept) emailed all (under 1 per cent) of its customers who were affected by its deeply regretted 2,100 flight cancellations in Sept/Oct, or the 18,000 schedule changes (announced on Wed, 27) from November 2017 to March 2018, in order to explain their entitlements.
Customers will be offered either a full refund or one of a number of "re-routing options".
As an additional apology customer affected are to be offered a travel voucher worth either €40 (for a one-way flight) or €80 (for a return).
“We apologise again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers," said Ryanair's Kenny Jacobs.
We have taken on extra customer service staff and are moving now to process and expedite all EU261 claims from affected customers. We are committed to processing all such claims within 21 days of receipt and hope to have all such claims settled before the end of October.
Re-routing – here's how it works: