From Gatwick to Frankfurt: Here are the world's 10 best and worst airports as the UK fails to take off

Rebecca Smith
Gatwick failed to fly to the top of the rankings
Gatwick failed to fly to the top of the rankings (Source: Getty)

A new ranking of the world's worst airports has London Gatwick second behind Kuwait.

It's not a great showing for the UK in general, with Manchester not far behind in third and Edinburgh in fifth, while not one UK airport made the cut of the 10 best airports in the world, according to flight delays compensation firm AirHelp's new rankings.

Read more: Emirates and Etihad among airlines cutting Qatar flights in diplomatic row

AirHelp examined the quality, service and punctuality of the most popular 76 airports across the world, along with that dreaded social media sentiment of over 130,000 tweets over three months this year.

Assessing the likes of delayed and cancelled flights as well as claim processing analysis, it found Singapore leading the way, both in airline rankings, with Singapore Airlines taking the top spot, and airports, with Singapore Changi coming up trumps.

A spokesperson for Gatwick Airport said: "Gatwick recognises the inconvenience that delays cause to our passengers and we will continue to do everything possible to prevent them from occurring.

Gatwick and our airlines have implemented a wide range of measures to improve on-time performance in recent years. However the resulting improvements to punctuality have been overwhelmed by the scale of wider UK and European airspace issues.

“We will continue to make improvements and invest in new infrastructure to support punctuality, but we also call on UK and European authorities to take urgent steps to limit the impact of industrial disputes on our passengers, and to accelerate plans to increase the efficiency of UK and European airspace."

For airlines, AirHelp rated 86 of the world's carriers, again analysing their quality and service, with Singapore toppling last year's winner Qatar Airways from the number one spot.

10 best airports 10 worst airports
1. Singapore Changi 1. Kuwait
2. Munich 2. London Gatwick
3. Hong Kong 3. Manchester
4. Copenhagen 4. Newark Liberty
5. Helsinki 5. Edinburgh
6. Cincinnati Northern Kentucky 6. Mumbai
7. Barcelona 7. Dubai
8. Madrid Adolfo Suarex-Barajas 8. Bangkok Suvarnabhumi
9. Auckland 9. Delhi
10. Frankfurt 10. Los Angeles

Marius Fermi, UK country manager at AirHelp, said: “It’s important – now more so than ever – that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve, so it’s fantastic to see that Singapore is setting the standard for customer-first service.

“This research should hopefully give airlines and airports across the world, particularly in the UK, a nudge to improve their quality and punctuality urgently before the travel rush starts this summer.”

UK airlines fared better than the airports, with British Airways and Virgin Atlantic Airways coming in seventh and eighth in the top airlines' rankings, though the research was compiled before BA's IT troubles at Heathrow and Gatwick over the recent bank holiday.

Read more: Here are the 10 best airlines in the world

10 best airlines in the world

  1. Singapore Airlines
  2. Etihad Airways
  3. Qatar Airways
  4. Austrian Airlines
  5. Air Transat
  6. Air Dolomiti
  7. British Airways
  8. Virgin Atlantic Airways
  9. Aer Lingus
  10. TUI fly

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