United Airlines changes policy after dragging man from flight

 
Helen Cahill
Follow Helen
Merger Speculation Rampant Within U.S. Airline Industry
The airline's share price dropped after the incident (Source: Getty)

United Airlines has changed its flight policy in response to an online video of a passenger being dragged from a flight that went viral.

The firm became embroiled in a scandal when the video surfaced of David Dao, who was forcibly removed to make space for a flight crew member.

Read more: United Airlines is refunding all passengers aboard its now infamous flight

The aggressive removal of Dao left him with a concussion and a broken nose last Sunday. He also lost two of his front teeth.

Now, the airline has said off-duty crew will be given seats at least one hour before take-off to make sure customers will not be dragged from flights.

When the news of Dao's forced removal from the flight came out, shares in United Continental, the parent company of United Airlines, fell by nearly four per cent.

Read more: United Airlines boss issues another apology: Here's the message in full

All of the passengers on the flight were compensated for the disruption, and the company apologised twice.

In a statement released three days ago, United Airlines said: "This horrible situation has provided a harsh learning experience from which we will take immediate, concrete action.

"We have committed to our customers and employees that we are going to fix what's broken so this never happens again."

Related articles