United Airlines has changed its flight policy in response to an online video of a passenger being dragged from a flight that went viral.
The firm became embroiled in a scandal when the video surfaced of David Dao, who was forcibly removed to make space for a flight crew member.
The aggressive removal of Dao left him with a concussion and a broken nose last Sunday. He also lost two of his front teeth.
Now, the airline has said off-duty crew will be given seats at least one hour before take-off to make sure customers will not be dragged from flights.
All of the passengers on the flight were compensated for the disruption, and the company apologised twice.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0— United Airlines (@united) April 10, 2017
In a statement released three days ago, United Airlines said: "This horrible situation has provided a harsh learning experience from which we will take immediate, concrete action.
"We have committed to our customers and employees that we are going to fix what's broken so this never happens again."