United Airlines is now compensating all passengers aboard the viral flight where a passenger was dragged off a plane

Courtney Goldsmith
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Protest At O'Hare Airport's United Terminal Over Company's Forceful Removal Of Passenger
Protests gathered at Chicago O'Hare Airport after the incident (Source: Getty)

United Airlines has said it will now refund all passengers on board its now infamous flight 3411, on which a passenger was dragged off by security.

The airline was hit with backlash after video footage of the event went viral earlier this week. United said the passenger was removed because the flight was overbooked.

Last night, the airline said it will compensate all passengers the cost of their tickets in cash, travel credits or miles.

Read more: United Airlines: An abject lesson in how not to behave in a crisis

The firm's chief executive, Oscar Munoz, said he was "upset" by the events. In a letter to employees he said he "stands behind" all the company's staff.

In a separate statement Munoz said:

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened.

Like you, I continue to be disturbed by what happened on this flight and I deeply apologise to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.

The passenger, David Dao, has now launched legal action over his forceful removal from the flight travelling from Chicago to Louisville.

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