E.On has launched the industry's first chatbot to assist customers moving home

 
Courtney Goldsmith
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E.On's new chatbot hopes to make moving a breeze... or at least help out a bit (Source: E.On)

Energy provider E.On has created what it says is the industry's first ever online chatbot designed to help customers manage their energy accounts while moving home.

Named Sam, the virtual advisor will give customers a simple, convenient way to share information with E.On, like their move date, meter readings and changes to their address.

According to the firm's research, moving home is the most stressful event for two in three people, ahead of even a divorce or break up, being interviewed for or starting a new job, having a baby and planning a wedding.

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Over the coming weeks and months, E.On said the service will evolve to enable customers to tell Sam about their meter readings at their new property, to choose their tariff and to discuss any queries with advisors, whether they have an online account or not.

Phil Shaw, director of sales and service operations at E.On, said:

“Many customer interactions require conversations with our advisors – either on the phone, through our social channels, through email or via live chat. But sometimes having an easy-to-use online tool is just what our customers need. That’s why, in addition to the host of services already available, we’re pleased to be leading the way by launching this pioneering solution for our customers.”

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