Podcast: High street legend John Timpson on the key to success

Emma Haslett
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Timpson may be a ubiquitous sight on the UK's high streets - but it was very nearly killed by a family feud.

The man behind the business, John Timpson, joins us to discuss that feud, and explain how he turned it around.

He also reveals why he hires ex-offenders, shares his secret to great customer service and explains why each year, he sits down to write a chairman's report for 25 years' time.

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