London Underground wins national award for best train operator of the year, thanks to drops in journey time and ongoing modernisation efforts

Hayley Kirton
Follow Hayley
London Underground 48-hour Tube Strike Affects Rush Hour
Trust us, it could be much, much worse than this... (Source: Getty)

While it might not seem like it when you're squashed onto a platform with what feels like every other worker in London, counting down the minutes until the next train when there's been "minor" delays, commuters on the London Underground have actually got it pretty good.

Yesterday, London Underground announced that it had been named the Train Operator of the Year at the Rail Business Awards.

For any disgruntled City worker wondering what exactly the Tube did to deserve this accolade, the judges highlighted a reduction in average journey time of 13 per cent since 2002/3, the ongoing modernisation of the network and high customer satisfaction scores over the last two years.

Read more: Is this travel time Tube map the best one yet for your commute?

"We’re delighted to receive this major accolade in recognition of our Tube services but also for our commitment to customer service, which is at the heart of everything we do," said Nick Brown, managing director of London Underground. "Our aim is to give our customers the very best service possible, while building a modern and efficient network that is capable of meeting the needs of London’s growing population.

"Our huge Tube modernisation programme is at the heart of our work to deliver on this commitment and we are always striving to improve the service we provide."

If you're still feeling cynical, perhaps it's because you're fortunate enough not to be using either Southeastern or Thameslink and Great Northern to continue your journey home. The two train operators ranked bottom of a customer satisfaction survey by Which? earlier this month, both pulling in a score of just 46 per cent.

Related articles