BT down: Internet broadband and phone services across the UK return

Lynsey Barber
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Susan Strasberg
Customers of BT are reporting issues with broadband connections (Source: Getty)

BT has said that customers' internet and phone services have been restored after they went down yesterday afternoon.

The telecoms firm had major issues with thousands of people across the UK reporting their broadband was down.

According to, problems were reported across the country from around 2.30pm. Around 70 per cent of the issues were internet related but 12 per cent were also in relation to phones.

More than 18,000 reports of issues were being made on the site as of around 3pm, compared to a number in the single digits over the last 24 hours.

BT said there was no evidence to suggest the issues were the result of a malicious attack, however, it did not give a reason for the problems.

“Large numbers of customers have been experiencing temporary issues with their broadband services this afternoon. Customers can still receive and make calls as normal," the company said in a statement.

“We’ve been working hard to fix the issue and are glad to report that nearly every customer affected is now reconnected, approximately two hours after the problem started. We apologise to any affected customers for the inconvenience."

BT's websites were also down, but have since come back online.

In an update on Twitter, @BTCare said it was experiencing network problems and that engineers were on site, however, it did not say exactly where that site was.

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