BT creating 1,000 new UK jobs in bid to move criticised customer services back to the UK

 
Clara Guibourg
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General View Of British Telecom Head Quarters
"This demonstrates the commitment from everyone at BT to work together to improve customer service" (Source: Getty)

BT announced today it would be creating 1,000 new jobs in the UK, as the telco giant works to move its criticised customer services back to the country.

BT’s goal is that at least 80 per cent of customer calls are answered from within the UK by the end of the year, and to that end will be beefing up its UK workforce by 1,000 between now and April 2017.

The telco giant, in the middle of gobbling up rival EE to expand its mobile business, currently has around 72,000 UK employees.

The lion’s share of the 1,000 new jobs will in customer care, which will be welcome news following a recent Ofcom report blasting both BT and EE for poor customer support.

EE scored the lowest in mobile phone customer satisfaction, while BT rated below average in landline and broadband sectors.

Libby Barr, managing director of customer care at BT Consumer, said the firm would have created 2,000 permanent UK jobs by the end of 2016:

This demonstrates the commitment from everyone at BT to work together to improve customer service and to make things easy for our customers.

BT's £12.5bn takeover of EE was given the final go-ahead from the UK's competition watchdog last Friday, and the two firms will become one in March.

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