Skype down: Global outage, chat issues and status problems hit Microsoft's video calling platform across UK, Europe and US

 
Catherine Neilan
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"You may also have difficulty loading web pages on the Skype community" (Source: Getty)

Video calling platform Skype has been hit by a global outage that has locked users out for several hours.

The problems first surfaced just before 9:30am on Monday morning (21 September) but were still affecting the Microsoft-owned system internationally well into the afternoon. According to user site Down Detector, there have been thousands of reported problems this morning, mostly concerning log ins and sending or receiving messages.

When trying to access the platform, consumers are met with the message: "We're a bit overloaded right now... Please try again later, or download Skype to use it anytime."

The problem appears to be affecting users in the UK and Europe, but as America wakes up it appears the outage stretches across the world - and there is no word yet on when the system will be back up.

Skype has come under criticism for failing to acknowledge the problem for several hours.

At 11am it released a statement saying: "We have detected an issue that is affecting Skype in a number of ways. If you're signed in to Skype, you will not be able to change your status and your contacts will all show as offline even if they are online. As a result, you won’t be able to start Skype calls to them..

"A small number of messages to group chats are not being delivered, but in most cases you can still instant message your contacts.
"If you aren’t signed in to Skype, you may be experiencing difficulty when attempting to sign in. Any changes to your Skype account such as your Credit balance or your profile details might take a little while to be displayed..
"You may also have difficulty loading web pages on the Skype community. For that reason, please check back here for future updates..
"We're doing everything we can to fix this issue and hope to have another update for you soon. Thank you for your patience as we work to get this incident resolved."

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