Train company First Great Western has issued an apology after acknowledging it did not prepare a sufficient amount of service to take customers to Cardiff for a world cup game.
We acknowledge there is severe overcrowding at Paddington and for services going into Wales. We apologise for underestimating this.— GWR Help (@GWRHelp) September 19, 2015
Rugby fans at Paddington were attempting to travel to Cardiff to a rugby world cup match between Ireland and Canada, held at the Millennium Stadium. The match starts at 2pm today.
Some passengers posted pictures of overcrowded trains and a lack of staff:
Some passengers replied saying the disruption was a “disgrace” and “unforgivable”.
A National Rail spokesperson said services during the world cup were expected to be more busy than usual and that customers should allow extra time when travelling to fixtures.