First Great Western apologises to customers for underestimating need for services for World Cup game

 
James Nickerson
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Customers have complained about the poor service during a World Cup match - not pictured (Source: Getty)

Train company First Great Western has issued an apology after acknowledging it did not prepare a sufficient amount of service to take customers to Cardiff for a world cup game.

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Rugby fans at Paddington were attempting to travel to Cardiff to a rugby world cup match between Ireland and Canada, held at the Millennium Stadium. The match starts at 2pm today.

Some passengers posted pictures of overcrowded trains and a lack of staff:

https://twitter.com/michaeljpower73/status/645180180902866945

https://twitter.com/michaeljpower73/status/645180163454562304

Some passengers replied saying the disruption was a “disgrace” and “unforgivable”.

https://twitter.com/rwilliams89/status/645195112306356224

A National Rail spokesperson said services during the world cup were expected to be more busy than usual and that customers should allow extra time when travelling to fixtures.