Citizens Advice: Cars and mobile phones cause most problems for consumers

Lauren Fedor
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More than 21,000 people complained about their mobile contacts last year (Source: Getty)

If you're fed up with your mobile phone provider, you're not alone, according to a new report from the Citizens Advice charity, which found that more than 21,000 people filed formal complaints about their mobile phone contracts last year – with one in four griping about substandard service or a particularly poor signal.

The only issue more pressing than mobile phones was second-hand cars from independent dealers, Citizens Advice said. More than 50,000 people complained about faulty cars between July 2014 and June of this year.

Other causes for concern? The charity also heard more than 10,000 complaints about car servicing and repairs, and reported over 9,000 cases of problems with domestic buildng work and upholstered furniture.

Commenting on the results, Citizens Advice chief executive Gillian Guy said: “Consumers should feel in the driving seat when things go wrong."

“Whether dealing with a faulty second-hand car or a problem with their mobile phone, it is important people have the information they need to stand up for their consumer rights," she added.

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