Gatwick named worst offender for flight delays of moe than three hours

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Delayed airline passengers could be missing out on millions of pounds in compensation, according to an investigation from watchdog Which?.

Read more: Decline in Brits abroad as holiday makers opt to stay home this summer

From June 2014 to May 2015 more than 9,000 flights in the UK were delayed for three hours or more with 2,134 flights at Gatwick alone making it the worst offender.

The investigation found that around 900,000 passengers were eligible to receive compensation for their disrupted journeys - but only one in four did.

Passengers travelling within the European Union delayed for over three hours could be entitled to between €400 and €600 (£425) in compensation.

Read more: British Airways is shrinking its hand luggage allowance to reduce risk of delays

Which? executive director Richard Lloyd said:

Flight delays are a disappointing and stressful reality for people travelling abroad this summer. The last thing you need is a long wait at the airport, but sadly this is going to be the case for many holidaymakers.

We are urging people to hold their airline to account and claim the compensation they are rightly owed if they have a lengthy day.

Worst UK airports

The average delay for flights at Gatwick was 16.8 minutes according to data sourced from the Civil Aviation Authority, with 0.8 per cent of flights more than three hours late.

Heathrow actually had more overall delays (2,192) but just 0.5 per cent were for more than three hours.

AirportFlights > 3 hours lateAverage delayTotal no. of flightsApprox no. delayed flights


0.8%16.8 mins255,8392,134
Cardiff Wales0.7%12.8 mins7,23952
Manchester0.6%13.5 mins162,2091,049
Luton0.6%13.4 mins75,069439
Jersey0.6%14.9 mins14,06080

Worst airlines for short-haul flights

Vueling, Monarch and Thomas Cook accounted for 700 delayed short haul flights during the monitored period.

AirlineFlights > 3 hours lateAverage delayTotal no. of flightsApprox no. delayed flights
Vueling Airlines1.2%19.9 mins4,93659
Monarch Airlines1.2%15 mins35,330412
Thomas Cook Airlines1.1%16.3 mins21,119241
Loganair1%15.6 mins24,894243
Aurigny Air Services0.9%13 mins8,76383

Worst airlines for long-haul flights

For long haul flights, Pakistan International Airlines, Air India and American Airlines were the worst offenders and together accounted for over 700 flights.

AirlineFlights > 3 hours lateAverage delayTotal no. of flightsApprox no. delayed flights
Pakistan Intnl Airlines6.6%55 mins2,156143
Air India3.5%30.9 mins2,72495
American Airlines1.6%18.8 mins11,045180
Thomson Airways1.5%23.4 mins8,312128
US Airways1,3%17.3 mins3,49344

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