Train delay compensation: New rules mean passengers can claim cash if rail journeys disrupted

Lynsey Barber
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Lengthy delays result in compensation claims in cash (Source: Getty)

Commuters will now be able to claim compensation for train delays in cold hard cash from today, as changes to the national rail travel rules come into effect.

Passengers are entitled to claim a refund on their ticket if a train is more than 30 minutes late, but that has previously come in the form of vouchers, which can't be used online or for discounted tickets.

Read more: We're missing out on thousands of compensation claims for delayed trains

Now, unlucky passengers caught up in delays will be able to request the refund in cash.

"Compensation for delays has become increasingly generous and easy to apply for and today's changes underline the industry's commitment to offering passengers an ever better deal, including how they receive compensation," said the Association of Train Operating Companies' commercial director David Mapp.

An update to the National Conditions of Carriage - the rules governing rail travel in the UK - has introduced the new form of reimbursement if requested by passengers, in the form of a credit or debit card refund, cheque, bank transfer payment, or in notes and coins.

Read more: Do you get the most delayed trains in Britain?

"Passengers have told us that they want better compensation when their trains are delayed, and I am pleased that the industry has responded," said rail minister Claire Perry. "This change is a positive first step but I am working with the industry to ensure more improvements are delivered as soon as possible. This is all part of our plan to give hard-working commuters a better deal and better journeys."

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