RBS share price falls as Natwest urgently investigates "missing" customer payments

Catherine Neilan
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Natwest: Investigating the issue “as a matter of urgency” (Source: Getty)
Natwest has launched an emergency investigation into “missing” customer payments caused by yet more computer glitches.
The RBS-owned bank said this morning it was looking into the issue “as a matter of urgency”, telling customers it was a “technical issue with payments crediting”.
It said those who needed to access funds today should contact them on 03457 888444 or go into their branch.
But hundreds of customers have tweeted their frustration, with several pointing out that this is not the first time they have suffered from technical problems.
Back in January 2014 customers found they were unable to pay for fuel at Tesco petrol stations, while in December 2013 people were unable to use their credit cards on Cyber Monday – the busiest shopping day of the year.
People complained this morning that they were in danger of not being able to pay bills because of the glitch. Others vented their frustration at being given a premium phone line to call.
Others took a different approach...
Natwest said: "Sadly we currently don't have a set time scale on when it will be fixed."
RBS' share price was down 0.5 per cent at pixel time.

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