Ofgem slaps a selling ban on Scottish Power for poor customer service

 
Caitlin Morrison
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Neil Clitheroe, CEO of Scot tish Power Retail & Generation
British energy company Scottish Power was yesterday given a temporary selling ban after an investigation launched by Ofgem in November found the company was not delivering the levels of service customers deserve.

Iberdrola-owned Scottish Power, one of the Big Six energy firms, is now barred from proactive selling for a 12-day period. The watchdog said its customers were experiencing long call waiting times, receiving late bills and also said the firm was not implementing decisions from the Energy Ombudsman.

Sarah Harrison, Ofgem’s senior partner in charge of enforcement, said: “While Ofgem’s targets have driven significant improvements in Scottish Power’s performance, we remain very concerned about how customers are being treated.”

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