More than a quarter of train travellers in Britain are hit by delays, with passengers on Southern services experiencing the worst holdups to their journey, new research reveals.
The train company which runs major commuter routes into the capital, including the 7.29am Brighton to Victoria “train of shame” which was late every day last year, is the worst in the country for delays.
Four in 10 travellers said they were held up on a Southern train the last time they travelled according to research by consumer group Which?.
Thameslink & Great Northern, formerly run as First Capital Connect, pulled up just behind with nearly a third of passengers saying they were delayed on its routes, which run through London from Bedford to Brighton and from Cambridge into Kings Cross.
Nearly a third of passengers experienced delays on South Eastern services which run into London from Kent and the south east, as did First Great Western passengers travelling on the rail network in the south west of England.
For the survey, 7,300 train passengers were asked to rate their journeys over the last 12 months on how satisfied they were overall and the likelihood of recommending that train company to a friend.
Here’s how the rail companies compare.
|Train service||Passengers delayed|
|Thameslink & Great Northern (formerly First Capital Connect)||33%|
|First Great Western||33%|
|First TransPennine Express||30%|
|South West Trains||28%|
|Arriva Trains Wales||26%|
|East Midlands Trains||25%|
|First Hull Trains||15%|